FREQUENTLY ASKED QUESTIONS
Q. What does the tour cost include?
A. The cost of your tour includes the services mentioned in the “Included” section on every tour page. It mainly covers accommodation, transportation, guide service, breakfasts, sightseeing activities and some other inclusions depending on your itinerary.
Q. What type of people travel with Ann&Palm?
A. Most of our passengers tend to be between the ages of 30 and 65, but younger travellers are also welcomed. The majority are from Europe, Canada, China, USA with a passion for travel, voluntourism and high end adventure experiences.
Q. Do I have to pay a single supplement if I travel by myself?
A. There are always single travellers on our tours. The single supplement is for travellers who would like to stay in a private room for the duration of their tour. If you don’t mind being roomed with another single traveller of the same sex, then you do not need to pay the supplement. Please note this option is not always available.
Q. Are airport transfers included and how can I arrange them?
A. Most of our tours include airport transfers. Please refer to the “Included” section of your tour. You must inform our call centre of your flight details (date of flight, flight number, arrival time and name of travellers) at least 05 days prior to your arrival for the confirmed arrangement of your transfer. You will be picked up by a Ann&Palm representative at the airport.
Q. How can I book a tour?
A. You can book a tour:
Online Call us +5491139183314 / +5491135563205 * available through Whatsapp!
E-mail us at firstname.lastname@example.org
Visit us at travel shows and events
Through your travel agent
Q. Can I book pre or post tour accommodation?
A. Depending on your hotel availability, we may be able to arrange pre/post-tour accommodation with our special prices. You can add pre or post accommodation during the booking process. Please contact us for detailed information.
Q. What are the optional extras?
A. Optional activities are activities provided by local companies at some of the sites you’d visit and not included in the tour cost. Some optional activities are not operated by Ann&Palm and may require a minimum number of attendees. You can find detailed information about the optional activities and costs in the pre-departure file of the destination you are travelling to. The pre-departure file for your tour is sent via e-mail together with your tour voucher as well. Please also check our “Included” sections for the services included and excluded in the tour cost.
Q. How can I pay for my tour?
A. You can pay for your tour by providing payment information by contacting us directly, or via wire transfer.