TERMS & CONDITIONS
BOOKING PROCEDURE, RESERVATIONS & PAYMENT
Currency & Payment
Ann&Palm quotes and charges in USD. Please note that if clients choose to pay in a currency other than USD, a Dynamic Currency Conversion fee (DCC) may be charged by credit card companies in addition to standard foreign transaction fees. These additional charges can significantly increase conversion costs. Ann&Palm is not responsible for currency exchange or foreign transaction fees, and will receive the exact quoted amount in USD regardless of any additional fees.
Deposit & Payment Terms
- Unless otherwise specified, a 25% deposit of the total trip cost is required to secure and confirm a booking.
- Some suppliers may also require 10%–20% deposits to secure reservations.
- Full prepayment of all services and itineraries, unless otherwise advised, is due 40 days prior to arrival.
- Bookings made within 40 days of departure require full payment immediately to secure confirmation.
- Alternative arrangements may be considered on a case-by-case basis. Failure to pay on time may result in refusal to confirm the booking or imposition of a last-minute fee to cover costs.
Surcharges
Travel prices may change due to fluctuations in:
- Hotel accommodations
- Transportation costs (fuel, airline surcharges, etc.)
- Government actions, including VAT or other imposed fees
Transfer Service Policy
- One hour of waiting is included in all airport transfers. Delays beyond this will incur an additional charge.
- If luggage delays occur, please contact Ann&Palm at info@annpalm.com or call the local number to advise.
- Transfer service delays: Maximum delay considered is 30 minutes for hotel pickups and 1 hour for airport/train pickups. Missed flights notified in time will be rescheduled at no extra cost; otherwise, additional charges may apply if the car company can accommodate.
Luggage Handling & Restrictions
Airlines have specific rules regarding baggage size, weight, and type. Clients are responsible for ensuring compliance. Smaller aircraft or helicopters may require smaller, lighter luggage. Oversized or overweight baggage may not be allowed for safety reasons, and extra fees may apply.
Final Documents
- Trip documentation will be sent via email 20 days prior to the traveler’s arrival.
- Clients must review all documents for accuracy and contact Ann&Palm within 72 hours if there are questions. Failure to notify within this time constitutes a waiver of claims regarding accuracy.
Cancellation Policy
Full Trip Cancellation
| When | Fee |
|---|---|
| 46+ days prior | 30% of total trip cost |
| 45–31 days prior | 50% of total trip cost |
| 30–15 days prior | 100% of total trip cost |
Partial Trip Cancellation
| When | Fee |
|---|---|
| 45–21 days prior | 50% of cancelled services |
| 20–10 days prior | 75% of cancelled services |
| <10 days prior | 100% of cancelled services |
Hotel cancellations: Follow individual hotel policies. No refund for unused trip portions, cancellations after trip start, or early departures. Postponing/rescheduling is considered case-by-case and may incur cancellation fees.
Outdoor Experiences
Weather and local conditions may affect outdoor experiences. Local suppliers assess safety and may cancel an experience with a full refund. If clients choose to cancel for any reason, no refund will be issued.
Insurance
Ann&Palm strongly recommends trip cancellation/interruption insurance.
Complaints & Refunds
Issues must be reported immediately during the trip for best resolution. Refunds are processed within 30 days of written notification. Refunds are issued in USD. Complaints must be submitted in writing to Ann&Palm.
Unforeseen Circumstances
Ann&Palm may need to adjust itineraries due to war, civil unrest, industrial action, closures, or other events beyond control. Reasonable substitutes will be offered where possible. Ann&Palm is not liable for resulting losses, and refunds will deduct reasonable expenses.